Complaints Policy

If you have any complaints, please raise them with Steve Lewis (Managing Partner).  If your complaint is not resolved, you may be able to refer the matter to the Legal Ombudsman.

If the complaint relates to our charges, you may also have the right to complain to the court for an assessment of our invoice under Part III of the Solicitors Act 1974.

You can also contact the Solicitors Regulation Authority with any concerns that you have.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you may be able to bring your complaint to the Legal Ombudsman provided that you do so:

  • within six months of receiving a final response to your complaint; and
  • no more than six years from the date of act/omission; or
  • no more than three years from when you should reasonably have known there was cause for complaint.

You can contact the Legal Ombudsman using the details below,


Call: 0300 555 0333 between 9am to 5pm.


Write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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