If you have any complaints, please raise them with Steve Lewis (Managing Partner). If your complaint is not resolved, you may be able to refer the matter to the Legal Ombudsman.
If the complaint relates to our charges, you may also have the right to complain to the court for an assessment of our invoice under Part III of the Solicitors Act 1974.
You can also contact the Solicitors Regulation Authority www.sra.org.uk with any concerns that you have.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you may be able to bring your complaint to the Legal Ombudsman provided that you do so:
You can contact the Legal Ombudsman using the details below,
Call: 0300 555 0333 between 9am to 5pm.
Write to: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
We are delighted to announce that the Lewis Townsend Property team have been shortlisted for three Awards as part of the Modern Law Awards 2019. These are Client Care Initiative of the Year, In-House Team of the Year and two nominations for Paralegal of the Year. The firm’s modern approach to the law focuses on […]
DATA REGULATORY UPDATE UK COURT OF APPEAL CONFIRMS EMPLOYERS CAN, EVEN IF NOT AT FAULT, BE HELD LIABLE FOR DATA BREACHES CAUSED BY A ROGUE EMPLOYEE On 22 October 2018, the UK Court of Appeal ruled, in WM Morrison Supermarkets PLC v Various Claimants  EWCA Civ 2339, that employers can be sued for data […]
On 17 July 2018, the EU and Japan concluded their discussions on personal data transfers and recognised that the data protection regimes between the two are equivalent, which means that personal data will be able to flow freely between them once each side has completed the necessary procedures to adopt an adequacy decision. The agreement is […]
GDPR is finally here. However, this is just the beginning. Most businesses aren’t ready for the changes and, even for those that are, the real test will be whether the policies, procedures and contracts they’ve put into place recently can be implemented and kept going in the long term. For practical advice on what the […]
We’re really pleased to share that we have been shortlisted for two Awards as part of the annual Modern Law Awards hosted by Modern Law Magazine. Most importantly these shortlists are for the categories of Property Team of the Year & Client Care Initiative. Client care has been a vital part of our business since […]
This month we are delighted to welcome Nick Mathys as a new Partner at Lewis Townsend. Nick is a fluent Japanese speaking commercial, technology and data protection lawyer who brings with him a wealth of experience in both UK and Japanese markets, including many years with Herbert Smith Freehill’s Tokyo office where he worked closely […]
We’re delighted to share the news that we are now joined by Tarron Dobson, the latest member of the team here at Lewis Townsend. Tarron has recently completed her Legal Practice Course at BPP University and joins us to start her legal career as a paralegal. After years of study, Tarron is keen to put her knowledge […]
‘How long will the buying process take?’ When it comes to buying a new home, this is everyones favourite question. And who wouldn’t want to move into their new home as soon as they have found it, however there are a number of things that impact on the timescales of your completion so the more […]